Terms of Return
All sales final due to each piece being custom made for you. Please take this into consideration before making a purchase. If for any reason you are not happy with your purchase, you may request an exchange or an alternate size within 14 days of your delivery date. Please contact us first to propose and initiate an exchange.
Due to hygiene concerns, all earrings are final sale and unexchangeable. Exchanged items must be unworn and in original condition with the original packaging. líeu holds sole assessment as to whether the jewelry is in the same condition that it was purchased. We are not responsible for any jewelry made by líeu that is not directly purchased from lieucollections.com. Please contact the third party retailer where the item was purchased and follow their return policy instead.
líeu is not responsible for any return shipping charges and since we are not responsible for any lost or stolen items that occur during shipment, we suggest mailing us with a trackable mail service. Returned items must be in original condition with original packaging.
Thank you for your understanding.